Question 1

What is SCOPE and how can it help my organization?

Accepted Answer

SCOPE is a strategic advisory and risk intelligence partner. We help organizations see clearly, decide confidently, and act securely through consulting, evaluations, and tailored solutions built around your mission and environment.

Question 2

Who can become a SCOPE member?

Accepted Answer

Organizations and individuals who need clear, lawful, and confidential advisory support. Membership is intended for businesses, public agencies, and qualified professionals seeking ongoing access to our expertise.

Question 3

How do I get started with SCOPE?

Accepted Answer

Submit an inquiry through the contact page or request an advisory call. Our team will respond within one business day to scope the engagement and recommend a path forward.

Question 4

What industries does SCOPE serve?

Accepted Answer

We support organizations across legal, corporate, public sector, healthcare, education, finance, and private security. Each engagement is shaped to the regulatory and operational context of the industry it serves.

Question 5

What are the benefits of SCOPE membership?

Accepted Answer

Members receive priority response, retained advisory hours, members-only briefings, discounted engagement rates, and access to the secure member portal for case tracking and document exchange.

Question 6

How do I manage my account and preferences?

Accepted Answer

Sign in to the member portal to update contact preferences, notification channels, and security settings. Account changes apply immediately and are confirmed via your primary email.

Question 7

What membership tiers are available?

Accepted Answer

We offer three tiers: Standard (entry advisory access), Professional (retained hours and briefings), and Enterprise (dedicated advisor, custom reporting, and multi-user portal access).

Question 8

How do I cancel or change my membership?

Accepted Answer

You may change tiers or cancel at any time from the portal’s billing settings. Cancellations take effect at the end of the current billing period.

Question 9

What services does SCOPE offer?

Accepted Answer

Private investigation, executive protection, security consulting, physical security evaluations, process serving, background checks, bail enforcement, and coaching and development.

Question 10

What is the difference between consulting and an evaluation?

Accepted Answer

Consulting is ongoing guidance shaped to your goals and constraints. An evaluation is a defined assessment of a site, process, or program that produces a written report and prioritized recommendations.

Question 11

Can SCOPE build a custom engagement?

Accepted Answer

Yes. Most engagements are tailored. We begin with a scoping conversation, propose a written plan, and adjust the work product to fit your timeline, budget, and risk tolerance.

Question 12

Where does SCOPE operate?

Accepted Answer

Our office is in Oklahoma and we are CLEET-licensed for in-state work. We support clients nationwide through advisory, intelligence, and partner-network services where licensure permits.

Question 13

How quickly can SCOPE respond to a new request?

Accepted Answer

Standard inquiries receive a response within one business day. Urgent and member-priority matters are routed to an on-call advisor and acknowledged within hours.

Question 14

Is SCOPE properly licensed?

Accepted Answer

Yes. SCOPE operates under active Oklahoma CLEET licensure for investigative and security services. Licenses, insurance, and credentials are available on request.

Question 15

What kinds of events does SCOPE host?

Accepted Answer

Quarterly member briefings, threat-landscape updates, training intensives, and invitation-only roundtables on emerging risk topics.

Question 16

How do I register for an event?

Accepted Answer

Active members register from the portal events tab. Public events open a public registration link two to four weeks before the date.

Question 17

Can SCOPE deliver a private session for our team?

Accepted Answer

Yes. We deliver in-person and virtual private sessions on threat awareness, executive protection fundamentals, and operational readiness. Reach out to scope a session.

Question 18

How does SCOPE handle my data?

Accepted Answer

Data is segmented per engagement, retained only as long as the matter requires, and encrypted at rest and in transit. Sensitive material is held in our secure intake system, not shared inboxes.

Question 19

Are inquiries confidential?

Accepted Answer

Yes. All conversations are confidential. Where appropriate, we engage under NDA before sensitive details are shared. We will never identify a client without written permission.

Question 20

Can I request deletion of my information?

Accepted Answer

Yes. Submit a deletion request through the privacy portal or by emailing our privacy contact. We will confirm scope and complete deletion within the retention rules applicable to the matter.

Question 21

What payment methods does SCOPE accept?

Accepted Answer

We accept ACH, wire transfer, and major credit cards for most engagements. Recurring memberships are billed monthly or annually on the schedule selected at signup.

Question 22

How do I access invoices and receipts?

Accepted Answer

All invoices, receipts, and statements are available in the billing tab of the member portal. PDF copies are emailed automatically when a charge is processed.

Question 23

What is the refund policy?

Accepted Answer

Membership fees are pro-rated when canceled within the first billing cycle. Project engagements follow the terms set in the signed statement of work.

Question 24

I can’t sign in to the portal — what should I do?

Accepted Answer

Use the “Reset password” link from the sign-in page. If you do not receive the email within five minutes, contact support and we will verify your account and reset access manually.

Question 25

Which browsers does the portal support?

Accepted Answer

The portal supports current versions of Chrome, Edge, Firefox, and Safari. For best results, keep your browser up to date and enable JavaScript and cookies for our domain.

Question 26

How do I report a bug or accessibility issue?

Accepted Answer

Use the “Report an issue” link in the portal footer, or email our support team. Include screenshots and the steps you took so we can reproduce and resolve the issue quickly.

Frequently Asked Questions

GETTING STARTED

MEMBERSHIP & ACCOUNT

SERVICES & SOLUTIONS

EVENTS & ENGAGEMENT

PRIVACY & SECURITY

BILLING & PAYMENTS

TECHNICAL SUPPORT